Transform Your Business Challenges into Innovative Solutions
Drawing on over a decade of experience across fintech, healthcare, and consumer sectors, I help organizations navigate the complex landscape of product development and digital transformation. My approach combines technical expertise, design thinking methodology, and business strategy to deliver solutions that create real value for both users and stakeholders.
Core Service Offerings
Design Thinking & Innovation Facilitation
Unlock creative solutions to complex problems through structured innovation processes.
- Design Thinking Workshops: Guide cross-functional teams through user-centered design processes to generate innovative solutions to challenging problems.
- Journey Mapping Sessions: Visualize and optimize customer and user journeys to identify friction points and opportunities for improvement.
- Customer Persona Research & Creation: Develop detailed, research-based user personas that bring your target audience to life and inform product decisions.
- UX/UI Design Assessment & Feedback: Evaluate existing interfaces against best practices and provide actionable recommendations to enhance user experience.
- Product Ideation Sprints: Rapidly generate, evaluate, and refine product concepts through focused collaborative sessions.
- Innovation Capability Building: Train your teams on design thinking methodologies and innovation frameworks they can apply independently.
Product Strategy & Roadmapping
Clarify your product vision and create actionable plans to bring it to life.
- Product Vision Workshops: Collaborate with key stakeholders to define a compelling vision for your product that aligns with business objectives and user needs.
- Opportunity Mapping: Identify and prioritize product opportunities through market analysis, user research, and competitive assessment.
- Market Fit & Competitive Research: Analyze market dynamics, competitor offerings, and industry trends to position your product for success.
- Customer & Prospect Interviews: Conduct structured conversations with current and potential customers to uncover insights that drive product decisions.
- Strategic Roadmap Development: Create flexible, outcome-focused roadmaps that communicate product direction and guide development priorities.
- Metrics Framework: Establish meaningful success metrics that connect product performance to business outcomes.
AI Strategy & Implementation
Harness the power of artificial intelligence to solve real business problems and create competitive advantages.
- AI Readiness Assessment: Evaluate your organization’s data infrastructure, technical capabilities, and use cases to identify the most promising opportunities for AI integration.
- LLM Implementation Strategy: Develop practical strategies for implementing large language models to enhance document analysis, customer service, and internal workflows.
- Responsible AI Framework: Create guidelines and governance structures to ensure ethical, transparent AI deployment that aligns with your organizational values.
- AI Roadmap Development: Build a prioritized roadmap for AI implementation that balances short-term wins with long-term transformation.
Engagement Models
My consulting services are available through several flexible engagement models designed to meet your specific needs:
Strategic Advisory
Ongoing guidance and support for leadership teams navigating complex product decisions and transformation initiatives. Typically involves regular strategy sessions and availability for ad-hoc consultation.
Project-Based Consulting
Focused engagement with defined outcomes and timeframes. Ideal for specific initiatives like developing a product strategy, creating an AI implementation roadmap, or facilitating innovation workshops.
Interim Product Leadership
Temporary product leadership to guide critical initiatives, fill gaps during transitions, or augment your team during periods of growth and transformation.
Let’s Collaborate
Every organization has unique challenges and opportunities. Contact me to discuss how we might work together to transform your product vision into reality.
Benjamin at lukens.info | LinkedIn Profile